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AI CUSTOMER SERVICE FOR E-COMMERCE

From First Inquiry to Five-Star Reviews

ChatPlusAI uses self-improving AI to automate customer service across multiple marketplaces, helping you respond faster, recover lost sales, and earn better reviews.

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Can it be shipped today

Hello, we will ship it within two business days after receiving the payment. Please complete the payment as soon as possible, so we can arrange the shipment as early as possible.

Ok

4M+

Stores served

+100%

Conversion rate

-40%

Order cancellations

+25%

Customer satisfaction

x5

Agent productivity

Trusted by leading brands and agencies across Southeast Asia, North America & Latin America

It's like having a super-powered assistant that can answer questions and keep customers updated on their orders in a flash. They love how fast they get help, and the automatic shipping notifications are a nice touch that makes our store seem on top of things.

Overall, ChatPlusAI was a smart decision for us.

J.T.

Online Marketing Manager from Thailand

ChatPlusAI has completely changed our workflow, making customer service more efficient, increasing store revenue, and making our customers satisfied. This is an indispensable powerful tool!

Frenky

Brand Marketing Manager from Indonesia

ChatPlusAI can significantly improve the response time of store replies, allowing buyers who inquire in-store to not have to wait for long periods, making it very efficient!

Nabila

lead customer service from Indonesia

All your stores' conversations, in one workspace

Your stores are spread across countries and platforms. ChatPlusAI brings every conversation together and auto-translates buyer messages, so one team can serve every market.

All-channel inbox

Conversations, orders, and reviews from every country, platform, and store, aggregated into one workspace in real time.
Multilingual translation

Buyer messages are auto-translated into your working language, and your replies are auto-translated into the buyer's language before sending, so one team can serve multilingual markets.

Chat Order Review

Clara ID 10:12

Cash on delivery is available in your area.

Clara Shopee Moon Batik Studio

Halo kak, ini ready stock?

Hi, is this in stock?

Ya, stok tersedia, dikirim dalam 24 jam.

In stock, ships within 24 hours.

Boleh COD tak?

Can I pay cash on delivery?

COD tersedia di wilayah Anda.

Cash on delivery is available in your area.

AI Q&A

AI support bot Accurate replies

Reply rate 52%

CSAT 69%

Inquiry conversion 9%

Conversation satisfaction · last 6 months

Jan Feb Mar Apr May Jun

Use AI to answer accurately and lift satisfaction

Buyer questions come with context. Answer them inaccurately or late and satisfaction suffers. AI answers every question accurately and on time, so experience and satisfaction rise naturally.

AI support bot

Combining order, logistics, and product data, it replies at a human level with top-tier scripts, reaching 95% recognition accuracy and cutting manual workload by about 60%.

AI learns every day, knowledge keeps growing

A knowledge base is never built once and done. The AI answers precisely from your private knowledge base, learns from real daily Q&A, and—after human review—deposits it back in, getting more accurate the more it's used.

Private knowledge base

The AI answers precisely from the private knowledge base you build, and hands off to a human whenever it's unsure.
AI self-learning

It self-learns from both live Q&A and past conversations, and—once a human confirms—turns them into answers ready for next time.

Knowledge self-learning

Knowledge submitted 1,286

Knowledge enabled 1,142

Self-learned replies 9,240

Hi, will shipping be delayed during the Ramadan sale?

Hi! I'm checking the Ramadan delivery times for you and transferring you to a dedicated agent right away.

Transferred to a human agent

During Ramadan, orders ship within 48 hours and delivery may be 1–2 days later. Order with confidence.

Save this answer to the knowledge base? Next time a similar question comes up, the AI answers precisely on its own

Can I inspect the item before paying?

One moment—I'm checking this item's payment options and transferring you to a human agent.

Transferred to a human agent

Our store offers pay-after-inspection: you can check the item on delivery and confirm only when satisfied.

Save this answer to the knowledge base? Next time a similar question comes up, the AI answers precisely on its own

What's the free-shipping threshold? How is shipping calculated?

Let me confirm the current shipping rules for you and transfer you to a human agent right away.

Transferred to a human agent

Free shipping over $30, and free storewide during the Ramadan campaign.

Save this answer to the knowledge base? Next time a similar question comes up, the AI answers precisely on its own

Quick, accurate answers to pre-purchase questions

Quickly answers product, size, and stock questions, recommends suitable bundles, and follows up with high-intent shoppers to support purchase decisions.

90% Response accuracy

65% Problem resolution rate

Hi! The item you viewed is a best-seller, quality-guaranteed. Today's promo includes free shipping and ends April 30.

Is shipping really free?

Yes, free shipping with fast dispatch. Shall I place the order now while the promo lasts?

Sure, go ahead.

Turn "Order Placed" Into "Paid."

Identifies unpaid orders and reminds buyers to complete payment at the right moment, before the price hold or their interest runs out.

91% Cart checkout rate

Hi! Your order is reserved at the special price with free shipping, but payment is not completed yet. The offer ends April 30.

My card just failed.

No problem, I can switch it to cash on delivery so it ships right away. Shall I?

Yes, please.

Worry-free from shipment to delivery

Share shipping updates, answer questions, soothe issues, and reduce order cancellations, disputes, or bad reviews.

-55% Shipping complaints

Your order has shipped and is on the way. Estimated delivery is in 3-5 days.

Where is it now? Could it be delayed?

It’s on schedule and expected by Friday. I’ll update you right away if anything changes.

Win Back Orders That Were About to Walk

Detects at-risk orders such as cancellation requests, complaints, and return signals, and responds with the right retention play at the right time, including proactive shipping updates.

-40% Order cancellation rate